Terms of service
TERMS OF SERVICE
OVERVIEW
Welcome to Five Olive Leaves! The terms “we”, “us” and “our” refer to Five Olive Leaves. Five Olive Leaves operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the “Services”). Five Olive Leaves is powered by Shopify, which enables us to provide the Services to you.
The below terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”) describe your rights and responsibilities when you use the Services.
Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.
By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy, available on our website. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.
SECTION 1 - ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage.
To use the Services, including accessing or browsing our online stores or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all the information you provide in our stores is correct, current and complete and that you have all rights necessary to provide this information.
You are solely responsible for maintaining the security of your account credentials and for all of your account activity. You may not transfer, sell, assign, or license your account to any other person.
SECTION 2 - OUR PRODUCTS
We have made every effort to provide an accurate representation of our products and services in our online stores. However, please note that colors or product appearance may differ from how they may appear on your screen due to the type of device you use to access the store and your device settings and configuration.
We do not warrant that the appearance or quality of any products or services purchased by you will meet your expectations or be the same as depicted or rendered in our online stores.
All descriptions of products are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantities of any products that we offer to any person, geographic region or jurisdiction, on a case-by-case basis.
SECTION 2A - ESSENTIAL OIL AND PRODUCT DISCLAIMER
Certain products offered by Five Olive Leaves, including essential oil blends, scented diffusers, and aromatherapy products, are intended for external use only and for general wellness and aromatic enjoyment purposes.
Our products are not intended to diagnose, treat, cure, or prevent any disease or medical condition. No medical or therapeutic claims are made regarding the benefits of any product.
Customers are responsible for reviewing product ingredients and performing a patch test prior to use. Discontinue use if irritation occurs. Avoid contact with eyes and mucous membranes. Keep out of reach of children and pets.
If you are pregnant, nursing, have a medical condition, allergies, or are under the care of a healthcare provider, you should consult a qualified healthcare professional before using essential oil products.
By purchasing and using our products, you acknowledge and accept full responsibility for their safe and appropriate use.
SECTION 3 - ORDERS
When you place an order, you are making an offer to purchase. Five Olive Leaves reserves the right to accept or decline your order for any reason at its discretion. Your order is not accepted until Five Olive Leaves confirms acceptance. We must receive and process your payment before your order is accepted.
Please review your order carefully before submitting, as Five Olive Leaves may be unable to accommodate cancellation requests after an order is accepted. In the event that we do not accept, make a change to, or cancel an order, we will attempt to notify you by contacting the e-mail, billing address, and/or phone number provided at the time the order was made.
Your purchases are subject to return or exchange solely in accordance with our Refund Policy, available on our website. You represent and warrant that your purchases are for your own personal or household use and not for commercial resale or export.
SECTION 4 - PRICES AND BILLING
Prices, discounts and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be set out in your order confirmation email.
Unless otherwise expressly stated, posted prices do not include taxes, shipping, handling, customs or import charges.
Prices posted in our online stores may be different from prices offered in physical stores or in online or other stores operated by third parties.
You agree to provide current, complete and accurate purchase, payment and account information for all purchases made at our stores.
You represent and warrant that:
(i) the credit card information you provide is true, correct, and complete;
(ii) you are duly authorized to use such credit card for the purchase;
(iii) charges incurred by you will be honored by your credit card company; and
(iv) you will pay charges incurred by you at the posted prices, including shipping and handling charges and all applicable taxes, if any.
SECTION 5 - SHIPPING AND DELIVERY
We are not liable for shipping and delivery delays. All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, or events outside our control.
Once we transfer products to the carrier, title and risk of loss passes to you.
SECTION 6 - INTELLECTUAL PROPERTY
Our Services, including but not limited to all trademarks, brands, text, displays, images, graphics, product reviews, video, and audio, and the design, selection, and arrangement thereof, are owned by Five Olive Leaves, its affiliates or licensors and are protected by U.S. and foreign patent, copyright and other intellectual property laws.
These Terms permit you to use the Services for your personal, non-commercial use only.
Five Olive Leaves’s names, logos, product and service names, designs, and slogans are trademarks of Five Olive Leaves or its affiliates or licensors. Shopify’s name, logo, product and service names, designs and slogans are trademarks of Shopify.
SECTION 7 - OPTIONAL TOOLS
You may be provided with access to customer tools offered by third parties as part of the Services, which we neither monitor nor have any control nor input.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion.
SECTION 8 - THIRD-PARTY LINKS
The Services may contain materials and hyperlinks to websites provided or operated by third parties.
We are not liable for any harm or damages related to your access of any third-party websites or your purchase or use of any products on such websites.
SECTION 9 - RELATIONSHIP WITH SHOPIFY
Five Olive Leaves is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our Store are made directly with Five Olive Leaves.
You acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Five Olive Leaves.
SECTION 10 - PRIVACY POLICY
All personal information we collect through the Services is subject to our Privacy Policy, available on our website, and certain personal information may be subject to Shopify’s Privacy Policy.
Because the Services are hosted by Shopify, Shopify collects and processes personal information about your access to and use of the Services.
SECTION 11 - FEEDBACK
If you submit any ideas, suggestions, reviews, or other content (“Feedback”), you grant us a perpetual, worldwide, royalty-free license to use, reproduce, modify, publish and distribute such Feedback for commercial purposes.
You are solely responsible for any Feedback you submit.
SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS
We reserve the right to correct any errors, inaccuracies or omissions and to change or update information or cancel orders if necessary.
SECTION 13 - PROHIBITED USES
You may not use the Services for any unlawful or malicious purpose, to infringe intellectual property rights, or to interfere with the security features of the Services.
SECTION 14 - TERMINATION
We may terminate your access to the Services at any time without notice.
SECTION 15 - DISCLAIMER OF WARRANTIES
THE SERVICES AND ALL PRODUCTS OFFERED THROUGH THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND.
SECTION 16 - LIMITATION OF LIABILITY
TO THE FULLEST EXTENT PERMITTED BY LAW, Five Olive Leaves SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES ARISING FROM YOUR USE OF THE SERVICES OR PRODUCTS.
SECTION 17 - INDEMNIFICATION
You agree to indemnify and hold harmless Five Olive Leaves and Shopify from any claims arising out of your breach of these Terms.
SECTION 18 - SEVERABILITY
If any provision is found unlawful or unenforceable, the remaining provisions remain in effect.
SECTION 19 - ENTIRE AGREEMENT
These Terms constitute the entire agreement between you and Five Olive Leaves.
SECTION 20 - ASSIGNMENT
We may assign these Terms without notice.
SECTION 21 - GOVERNING LAW
These Terms are governed by the laws of the Province of Alberta and the federal laws of Canada applicable therein.
SECTION 22 - HEADINGS
Headings are for convenience only and do not affect interpretation.
SECTION 23 - CHANGES TO TERMS
We may update these Terms at any time by posting changes on our website.
SECTION 24 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to:
Five Olive Leaves
Calgary, Alberta, Canada